Privacy Policy

Last Updated: June 15, 2026

This Privacy Policy explains how Risenmark collects, uses, shares, and protects your personal information when you visit our website, place an order, contact us, or interact with our online store.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect certain personal information, including:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order details
• Payment-related information
• Device information
• IP address
• Browser type
• Pages viewed
• Products viewed
• Items added to cart
• Checkout activity
• Communication with our support team

We collect this information when you provide it directly, when you use our website, or through trusted service providers that help us operate our store.

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and tracking information
• Provide customer support
• Respond to questions, returns, refunds, and order issues
• Verify payment and prevent fraud
• Improve our website, products, and customer experience
• Personalize your shopping experience
• Send marketing emails, offers, or updates where permitted
• Show relevant advertising where permitted
• Comply with legal, tax, security, and business obligations

Payment Information

Payments are processed securely by trusted third-party payment providers.

Risenmark does not store your full credit card, debit card, or payment account details. Payment information is handled by secure payment processors according to their own privacy and security policies.

Fulfillment and Shipping Partners

To deliver your order, we may share necessary order information with trusted fulfillment partners, suppliers, shipping carriers, and logistics providers.

This may include your name, shipping address, phone number, email address, order details, and any information required to deliver your package.

We only share the information needed to process, fulfill, and deliver your order.

Sharing Your Information

We may share your information with trusted third-party service providers that help us operate our business, including:

• Website hosting and ecommerce platform providers
• Payment processors
• Fulfillment partners and suppliers
• Shipping carriers
• Email and SMS service providers
• Customer support tools
• Analytics providers
• Advertising platforms
• Fraud prevention and security providers
• Legal, tax, or compliance service providers when required

We do not sell your personal information for money.

However, some privacy laws may consider certain advertising or analytics activities to be “sharing” personal information. You may have the right to opt out of this type of sharing depending on your location.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

• Keep the website functioning properly
• Remember your preferences
• Keep items in your cart
• Understand how visitors use our website
• Improve website performance
• Measure advertising performance
• Show relevant ads where permitted

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Where required by law, we may ask for your consent before using certain cookies or tracking technologies.

Email and SMS Marketing

If you sign up for marketing emails or SMS messages, we may send you product updates, offers, promotions, cart reminders, and brand updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

For SMS messages, you can opt out by following the instructions provided in the message, such as replying STOP, where available.

Even if you unsubscribe from marketing messages, we may still send important transactional messages related to your order, payment, delivery, refund, or customer support request.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Request a copy of your personal information
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or data sharing, where applicable
• Withdraw consent where processing is based on consent

To make a privacy request, please contact us at:

support@risenmark.com

We may need to verify your identity before completing certain privacy requests.

California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws, including the right to know what personal information is collected, used, disclosed, or shared; the right to request deletion or correction; and the right to opt out of certain sharing of personal information for targeted advertising.

Risenmark does not sell personal information for money.

To submit a California privacy request, contact us at:

support@risenmark.com

If required, you may also have the right to opt out of certain data sharing through available privacy controls on our website.

Data Retention

We keep personal information only for as long as necessary to provide our services, fulfill orders, support customers, prevent fraud, comply with legal obligations, resolve disputes, and maintain business records.

When information is no longer needed, we may delete, anonymize, or securely store it according to applicable requirements.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of online transmission or electronic storage is 100% secure. Because of this, we cannot guarantee absolute security.

International Data Transfers

Because we operate online and use third-party service providers, your information may be processed or stored in countries outside your state, province, or country of residence.

By using our website, you understand that your information may be transferred to and processed in locations where privacy laws may differ from those in your area.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

Third-Party Links

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated “Last Updated” date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Risenmark

Risenmark
8080 N Central Expressway
Suite 1700 PMB 1033
Dallas, TX 75206
United States

Email: support@risenmark.com